Magnolia Bakery opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has grown to become a globally famous, locally loved retail bakery and desserts brand. With locations in New York City, LA and

Chicago, a nationwide e-commerce and wholesale business, international locations in the Middle East and Southeast Asia, and an emerging Grocery business in the US, Magnolia Bakery’s whimsical spin on classic, American desserts is now in every neighborhood.

Shift Supervisor (ALL NYC Locations) ____________________________________________________________________________

____________________________________________________________________________ _____________________ What is the Role?

Position Summary: Lead the front of house staff to successfully uphold the core values of Magnolia Bakery’s Mission Statement. Consistently presenting and promoting brand integrity, product quality and customer service standards.

• Work directly with the manager on duty to support, direct and motivate staff.
• Maintain open lines of communication with management and staff in order to contribute to the smooth flow of information and efficient operation of the bakery.
• Assist management with scheduling of breaks and meal periods; supports management with the adherence to policies, procedures and job assignments.
• Train staff on Company process, policies, procedures and job assignments.
• Perform regular daily store activities such as opening and closing procedures.
• Perform good customer service by assisting customers in person or on the phone. Answer product and order inquiries.
• Demonstrate teamwork within the bakery by leading by example and working side by side promoting the ideals of teamwork.
• Ensure each customer receives exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer service.

Effectively directs and leads staff to deliver the same quality service.

• Resolve customer problems with a sense of urgency.
• Help to create a development plan for each FOH employee to maintain full individual potential.

What are the physical demands?

• Position requires standing and walking for period of 3-5 hours without a rest break.
• Occasional moderate to heavy lifting and carrying, bending and reaching overhead may be required.

What is Required?

• Minimum of (1) year of supervisory experience overseeing 10 or more employees in a food service or retail service environment.
• Leadership skills including strong ability to inspire and motivate a diverse group of individuals.
• Excellent communication, supervisory and customer service skills.
• Problem solving and trouble shooting skills.
• High energy person able to work in a fast paced environment.
• Follows policies and procedures.
• Understands expectations of the role and works within boundaries of the role.

Employee Perks/Benefits:

• Employee Restaurant Discount (One free Desert a day!!)
• Flexible Working Hours

Please know team member safety is our number one priority at Magnolia Bakery! All locations have implemented best practices and measures in accordance with CDC recommendations to further mitigate the spread of COVID-19. Team members will be equipped with all necessary PPE upon hire.

Hourly Pay Range:

$17-$20