The Urban Pinnacle

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Privacy Policy

Effective Date: 03/31/2025

Welcome to The Urban Pinnacle (“TUP,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website (the “Site”) and use our services. This policy is designed to comply with applicable New York State laws, FERPA, and other nationwide privacy regulations. By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and other identifiers provided when signing up for newsletters, submitting inquiries, registering for events, or making donations.

  • Employment Information: Job title, employer name, employment status, and work history for participants engaged in our workforce programs.

  • Activity and Engagement Data: Information on your participation in workshops, programs, and point-based incentive activities, including earned points and progress metrics.

  • Payment Information: Billing details and payment card information collected when processing donations, fees, or rewards through third-party processors.

  • Usage Data: IP address, browser type, device information, pages visited, time spent on our Site, referring URLs, and other analytical data using cookies and tracking technologies.

  • Communications Data: Details from customer inquiries, feedback, or surveys.

We do not collect sensitive data without explicit consent.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our Site and services
  • Process payments and donations
  • Track program participation and award points
  • Communicate with you about updates, events, and promotions
  • Provide tailored career support and mentoring
  • Comply with legal and regulatory obligations

3. How We Protect Education Data (FERPA Compliance)

We comply with the Family Educational Rights and Privacy Act (FERPA) when handling student records. If we process student data on behalf of educational institutions, we act as a “School Official” and only use the data for educational purposes.

  • Parental and Student Rights: Students and parents have the right to access, review, and request corrections to their education records.
  • No Unauthorized Disclosure: We will not share education records without the consent of the educational institution or as permitted by FERPA.
  • Data Security: We apply strict security measures to protect student data, including encryption, access controls, and regular audits.

4. How We Share Your Information

We do not sell personal information. However, we may share your information under the following circumstances:

  • Service Providers: With third-party vendors for website hosting, payment processing, and communications, under strict data protection agreements.
  • Legal Compliance: To comply with applicable laws, respond to legal requests, or protect our rights.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales.
  • With Your Consent: For any other purposes you explicitly agree to.

5. Activity Tracking and Points-Based Incentives

We monitor program participation to award points, assess progress, and personalize your experience. This activity data is used only for internal program management and will not be used for external marketing or advertising.

We do not share or sell behavioral data. Participation in our points-based system is voluntary, and you can contact us for information on opting out.

6. Your Rights and Choices

Depending on your location, you may have the following rights under applicable privacy laws:

  • Access and Correction: You can request a copy of your data or correct inaccurate information.
  • Deletion: You may request deletion of your personal data, subject to legal exceptions.
  • Data Portability: You have the right to request a copy of your data in a portable format.
  • Opt-Out: You may opt-out of marketing communications or request not to have your data sold or shared.
  • Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.

To exercise your rights, contact us at Info@theurbanpinnacle.org. We will respond within the timeframe required by law.

7. Data Security and Breach Notification

Depending on your location, you may have the following rights under applicable privacy laws:

  • Access and Correction: You can request a copy of your data or correct inaccurate information.
  • Deletion: You may request deletion of your personal data, subject to legal exceptions.
  • Data Portability: You have the right to request a copy of your data in a portable format.
  • Opt-Out: You may opt-out of marketing communications or request not to have your data sold or shared.
  • Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.

To exercise your rights, contact us at Info@theurbanpinnacle.org We will respond within the timeframe required by law.

7. Data Security and Breach Notification

We use industry-standard security measures, including encryption, firewalls, and access controls, to protect your information. In the event of a data breach, we will notify affected individuals and authorities as required by law.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Employment and activity data will be deleted or anonymized when no longer needed.

9. Third-Party Service Providers

We use trusted third-party providers for services such as:

  • Payment processing 
  • Analytics and reporting
  • Email and SMS communication

These providers are contractually bound to protect your data and are prohibited from using it for any purposes other than those specified by us.

10. Children's Privacy

Our Site is not intended for children under 13. We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect data from children without parental consent. If you believe we have collected data from a child under 13, please contact us immediately at Info@theurbanpinnacle.org 

11. Nationwide Compliance

As we expand nationwide, we are committed to complying with all applicable state privacy laws, including:

  • California Consumer Privacy Act (CCPA) 
  • Colorado Privacy Act (CPA)
  • Virginia Consumer Data Protection Act (CDPA)

We apply the same privacy protections to all users, regardless of their location.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant updates will be communicated through our Site.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

The Urban Pinnacle

1451 West Avenue Suite 154

Bronx NY 10462

Info@theurbanpinnacle.org

800-604-9392

Thank you for trusting The Urban Pinnacle with your information.